Officer Trainee, Credit Card Team , Retail Finance & Credit Card Department

Responsibilities

1. Credit Card Accounting

• Handles daily settlement with card association Visa, MasterCard and CUP

• Perform daily settlement with business partners, merchant, etc

• Reconciles and prepare daily entries in relation to card receivable and repayment

• Prepares monthly billing settlement between business partners

• Follows up daily transaction exception reports

1. Credit Card Authorization

• To provide 24/7 non-stop authorization services and customer services during non-office hours and public holidays for our cardholders and merchants

• To monitor & operate our authorization system in providing 24/7 non-stop issuing & acquiring authorization services

• To monitor suspicious credit card transactions, confirm genuineness with our cardholders for an early identification and remedy of fraudulent card usage

• To review hit records in LVW System, study customer background to determine the result

• To process Lost/ Stolen Card Reporting from our cardholders to stop/ prevent fraudulent use of our credit cards

1. Customer Service Support

• Provide daily operation, support and service to cardholders, merchant and card center

• Handle cardholders/merchants service request and troubleshooting

• Handle the processing of financial adjustments and fee collections/payments

• Assist merchant account request and account maintenance

• Assist in performing User Acceptance Test

• Assist in new product/services development

Requirements

• Bachelor Degree or above

• Customer-oriented with good inter-personal skills

• Good knowledge in Microsoft office

• Good command in both spoken & written English and Chinese