Officer / Assistant Manager, Card Authorization

Responsibilities:

• Handle credit card authorization requests
• Execute Sales & Service Recovery Actions for rejected transactions
• Manage lost card report hotline (Credit card & ATM Card)
• Monitor suspicious credit card transactions and contact cardholders for verification
• Support Customer Service, Merchant and ATM Hotlines, conduct banking and anti-fraud related tasks during non-office hours
• Perform checker function to review exception and maintain reports
• Assist to gather relevant data and prepare monthly reports to review authorization performance
• Perform in UAT / health check for system enhancement related to Card Associations release & mandate
• Assist in ad-hoc tasks as assigned

Requirements:

• Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE
• At least 3 years' of work experience in credit card or customer service preferred
• Customer-oriented and risk awareness mindset
• Good command of spoken and written English and Chinese, including Putonghua
• Hands on experience in MS Office applications
• Location: Kowloon Commerce Centre, Kwai Chung (MTR Kwai Hing Station)
• ~ 24x7 shift rotation is required ~

* Candidates with less experience will be considered as Associate, Card Authorization.