Guest Relations Manager

Kimpton Tsim Sha Tsui Hong Kong Recruitment Day
香港尖沙咀金普頓酒店招聘日

Your Chapter, Our Legacy
金彩未來、普寫傳奇

Join the Revolution. Redefine Luxury and Lifestyle. Make it Personal. 
加入革新的行列，重塑奢華與生活風格，成就個人化的體驗。 

Date 日期:  10 February 2026 (Tuesday)  |  2026年2月10日 (星期二)
Time 時間: 10:00a.m. – 3:00 p.m.  |  上午10時至下午3時
Venue 地點: Swim Club, 50/F, Kimpton Tsim Sha Tsui Hong Kong, 11 Middle Road, Tsim Sha Tsui | 尖沙咀中間道11號香港尖沙咀金普頓酒店50樓Swim Club

Connect with us by registering in advance for our Recruitment Day at LINK.
通過連結預約參與我們的招聘日吧！

Every stay should feel like a story worth telling — and you’ll be the one to start it. As Guest Relations Manager at Kimpton Tsim Sha Tsui Hong Kong, you’ll set the tone with warm welcomes, effortless connections, and a touch of personality that makes luxury feel fun. You’ll lead guest-facing operations with flair, inspire your team to deliver service that’s both seamless and spirited, and champion a culture where every guest feels recognized, valued, and delighted. 

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Serving as the trusted point of contact for VIP guests, repeat visitors, and those with special requests – delivering a seamless and personalized arrival, stay, and departure experience
• Developing and implementing guest recognition programs and curated amenities that foster loyalty and encourage repeat visitation
• Championing a "guest-first" culture by training, motivating, and empowering team members across all departments to deliver personalized service with confidence
• Leading, coaching and inspiring the Guest Relations team to consistently achieve service excellence and embody the hotel’s luxury and lifestyle ethos
• Overseeing daily guest relations operations to ensure flawless service delivery and a “ridiculously personal” experience that exceeds expectations
• Collaborating closely with Front Office, Concierge and other departments to guarantee a cohesive and elevated guest journey
• Maintaining detailed and accurate guest profiles and preferences in Opera, capturing preferences and histories to anticipate needs and personalized future visits. 

What we need from you

• A minimum of 5 years’ experience in a guest-facing luxury hospitality role in international hotels, with at least 2 years at supervisory or management capacity
• A bachelor’s degree in hotel management, business administration, or equivalent
• Exceptional interpersonal and communication skills, with the ability to connect with guests from diverse backgrounds 
• Strong problem-solving and decision-making abilities, remaining calm and effective under pressure 
• High emotional intelligence, empathy, and a genuine passion for service 
• Flexibility to work weekends, holidays, and varied shifts as needed 
• Experienced in property management system (PMS), guest feedback platforms, and Microsoft Office Suite 
• Proficiency in both English and Chinese (Cantonese and Mandarin), speaking and writing; speak any other languages is an advantage