Officer / Assistant Manager (Call Centre)

Responsibilities:

• Handle incoming calls from customer hotline for banking and credit card enquiries and provide solutions efficiently
• Providing quality customer services to customers in an efficient, accurate and professional manner
• Addressing customer feedback and complaints professionally and do proper escalation when necessary
• Working collaboratively with team members to resolve customer issue
• Discovering customer needs and promote retail banking products and digital services
• Complying with procedures, policies and regulatory requirements to safeguard customer's and bank's interest
• Provide administrative support in Call Centre
• Conduct warm calls to existing customers for follow-up and referral opportunities

Requirements:

• Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE
• Minimum 1 year’s customer service experience preferred
• Good communication skills in Cantonese, English and Putonghua and interpersonal skills
• PC knowledge, including MS Word, Excel and Chinese word processing
• Work with integrity and pro-active attitude, due care and diligence in carrying out the role and responsibilities
• Team and results oriented, self-motivated and able to work under pressure
• Ability to handle multiple tasks and prioritize effectively