Senior Manager, Credit Control Services - Hang Seng Bank (HK)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RBW) Credit and Financial Crime Risk Control - Credit Control Services

We are currently seeking a high caliber professional to join our team as Senior Manager, Credit Control Services.

Principal responsibilities

• Devise and implement effective collection tactics and strategies to contain delinquencies and losses
• Manage and establish service standard for external agencies/legal firms to improve recovery performance
• Review credit policies/processes developed by Retail Credit Risk and provide guidance on risk management related matters
• Plan and co-ordinate a wide range of projects, operation, system and manpower related issues to ensure smooth delivery of credit collection services
• Motivate team members by providing adequate training/ job rotations and identifying potential talents for succession planning

Requirements

• University degree in Statistics, Risk Management, Economics, Business OR other relevant qualifications/experience
• Minimum 10 years' managerial experience in credit risk, in relation to retail banking products
• Strong supervisory skills to lead/manage a team to deliver excellent results
• Good understanding of overall business dynamics, particularly with Retail Banking and project management
• Good understanding of portfolio management technique including analytics
• Creative thinking and business acumen
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes