Guest Services Supervisor

What You'll Do:

- Assist in managing the front desk operations, including check-ins, check-outs, and guest inquiries.

- Supervise and train guest services staff to uphold service excellence and professionalism.

- Address guest complaints and concerns promptly and effectively, ensuring satisfaction.

- Coordinate with other departments to ensure seamless service delivery.

- Monitor guest feedback and implement improvements based on suggestions.

- Assist in scheduling staff shifts and managing team performance.

What We’re Looking For:

- University graduated in hospitality or hotel management preferred.

- A friendly, customer-focused individual with prior hospitality experience.

- Someone who can lead by example and inspire others to deliver top-notch service.

- A problem solver who can handle guest concerns with professionalism and care.

- Candidate with less experience may be considered as Assistant Guest Services Supervisor