Officer / Associate, Credit Card Authorization

Responsibilities:

• Handle credit card authorization requests

• Execute Sales & Service Recovery Actions for rejected transactions

• Manage lost card report hotline (Credit card & ATM Card)

• Monitor suspicious credit card transactions and contact cardholders for verification

• Support Customer Service, Merchant and ATM Hotlines, conduct banking and anti-fraud related tasks during non-office hours

• Perform checker function to review exception and maintain reports

• Assist to gather relevant data and prepare monthly reports to review authorization performance

• Perform in UAT / health check for system enhancement related to Card Associations release & mandate

• Assist in ad-hoc tasks as assigned

 Requirements:

• Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE

• At least 3 years' of work experience in credit card or customer service preferred

• Customer-oriented and risk awareness mindset

• Good command of spoken and written English and Chinese, including Putonghua

• Hands on experience in MS Office applications

• Location: Kowloon Commerce Centre, Kwai Chung (MTR Kwai Hing Station)

• 24x7 shift rotation is required

* Candidates with less experience will be considered as Associate, Card Authorization.