Senior or Customer Service Representative (Call Centre)

Responsibilities:

• Handling branch referrals and appointments for requests to update customer Risk Profiling Questionnaires

• Proactively conducting outbound calls for servicing reminders and promoting marketing events to selected customers

• Providing quality customer services to customers in an efficient, accurate and professional manner

• Addressing customer feedback and complaints professionally and do proper escalation when necessary

• Working collaboratively with team members to resolve customer issue

• Discovering customer needs and promote retail banking products and digital services

• Complying with procedures, policies and regulatory requirements to safeguard customer's and bank's interest

Requirements:

• Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE

• Minimum 1 year’s customer service experience preferred

• Good communication skills in Cantonese, English and Putonghua and interpersonal skills

• PC knowledge, including MS Word, Excel and Chinese word processing

• Work with integrity and pro-active attitude, due care and diligence in carrying out the role and responsibilities

• Team and results oriented, self-motivated and able to work under pressure

• Ability to handle multiple tasks and prioritize effectively

(Candidates with more experience will be considered as Senior Customer Service Representative)