Customer Service Assistant

Responsibilities

• Manage and carry out marketing activities, including promotion-truck campaigns and client outreach/events.
• Handle customer inquiries and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction.
• Handle client account opening processes, ensuring accuracy, efficiency and adherence to SFC requirements.
• Coordinate with the Marketing team and part-time staff.
• Maintain accurate records and prepare reports on departmental activities and metrics.

Requirements

• Bachelor's degree in relevant discipline.
• Possession of relevant SFC licenses (Type 1 & 4).
• Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Cantonese, Mandarin and English.
• Fresh Graduate Welcome.

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