Senior Officer / Assistant Manager, Client Account Management

Major responsibilities:

• Perform static data creation and maintenance for client life cycle activities such as account opening, account review corporate structure changes, signatories updates, account closure, etc.;
• Ensure team Service Level Agreements are met and all requests are completed accurately and timely;
• Cooperate with KYC review unit teammates to ensure all KYC documents, signatories record & supplementary information are in good orders;
• Process the administration of E-banking services and provide support on client administrative duties (e.g. handling returned mails, Cheque book order, etc.);
• Provide statistical data updates to Team Head for monthly reporting;
• Drive process improvement and system automation;
• Support in UAT & system enhancement;
• Perform Ad hoc task assigned by team head.

Requirements:

• University graduate with 3 years of relevant experience in Client static data maintenance or Documentation;
• Highly detail-oriented, Ability to focus on high quality work while under pressure;
• Able to work independently and self-motivated;
• Good time management and ability to prioritize tasks effectively;
• Team Player with Good interpersonal skills;
• Competent with control and risk framework;
• Ownership of results and good communication skills;
• Good command of both written and verbal in English and Chinese (including Putonghua);
• Candidate with less experience will be considered as Senior Officer.