Credit Support Officer

Some careers have more impact than others.
 

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. 

Retail Banking and Wealth (RBW) Credit Control Services
 

We are currently seeking a high caliber professional to join our team as Credit Support Officer.

Principal responsibilities

• Conduct preliminary processing of credit limit adjustment and card loan applications
• Address customer and branch enquiries regarding credit limit adjustment, including managing the support hotline and ensuring all required documentation is obtained
• Assist with administrative duties such as account maintenance
• Contribute to service improvement initiatives and support other ad hoc projects as needed

Requirements

• Diploma in a related discipline or other relevant professional qualifications
• Minimum 2 years’ experience in customer service experience, with exposure to unsecured leading products preferred
• Strong attentiveness to details, with ability to work independently and under pressure
• Good communication, interpersonal and analytical skills
• Good knowledge of application software such as MS Word, Excel and Access
• Proficiency in both English and Chinese, with fluency in Putonghua an advantage
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes