RBW Fraud Governance and Business Management Manager - Hang Seng Bank (HK)

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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

We are currently seeking a high caliber professional to join our department as RBW Fraud Governance and Business Management Manager to support tasks including but not limited to following principal responsibilities:

• Responsible for promoting and optimizing RBW fraud and money mule control monitoring and fraud management framework by balancing risk, customer experience and operational effectiveness. Cross team support within RBW Fraud is required.
• Organize and serve as secretariat for fraud governance steering committee meetings.
• Perform gap analysis on internal and external fraud-related circulars and ensure compliance.
• Prepare management reports and governance papers, leveraging AI tools and sharing key trends with stakeholders.
• Provide departmental support for training monitoring, cost control, and process reviews.
• Review and manage staff resources and annual procedural manuals.
• Manage and support incidents, including ad-hoc and non-office hour events.
• Conduct fraud control assessments and track management self-identified issues (MSII).
• Act as the first line of defense for fraud risk, overseeing mitigation controls and loss reporting.
• Support line manager and business unit with ad-hoc requests and coordination tasks.

Requirements

• Degree in a related discipline OR other relevant qualifications
• Minimum 5 years’ banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and internal guidelines. General Banking Manager or Customer Service Manager are welcome
• With knowledge of fraud risk management or AML mule control, criminal investigation experience, good analytical skill and fraud control operational procedure
• Good communication and interpersonal skills
• Proficiency in both English and Chinese, especially in report writing
• Agile methodologies or experience working in a fast paced risk management environment
• Adaption to usage and application of AI tools to assist daily work