Retail Banking Operation Head

Job Responsibilities

• Manage daily operational activities of Credit Card Settlement, ATM Settlement, Time Deposit, Faster Payment System (FPS) and Autopay Operations.
• Formulate strategic plans for the section to meet with service and operational goals set by the management
• Monitor and review the set up, maintenance and updates of the processing systems and operating procedures of the section
• Implement operations policies and procedures of the section to ensure they are carried out in proper manner and are strictly followed by branches and the staff in the section
• Assist Department Head to handle personnel functions including hiring and training to ensure the smooth running of the Department
• Co-ordinate with Transaction Processing Centre Head to maintain a good operational control and branch activities
• Work with Retail Banking Product Team to advise on new products operational design
• Provide operations support to AML Compliance Officer on AML activities and new account opening

Job Requirements

• University graduate or equivalent academic achievement
• At least 8-10 years retail banking experience of which 6-8 years are in operations management position
• In-depth knowledge of retail banking products/ services and their operational activities
• Knowledge of the regulations and procedures of Hong Kong Interbank Clearing Ltd (HKICL) and CCASS from the Hong Kong Security Clearing Co (HKSCC)
• Strong leadership and decision making skills
• Excellent managerial and planning skills
• Initiative, systematic, active and energetic
• Good communication skills and fluent in both spoken and written Chinese (Mandarin and Cantonese) and English