Senior Business Implementation Manager - Private Banking and Trust Services - Hang Seng Bank (HK)

Some careers have more impact than others

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Private Banking and Trust Services RBW

Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it. 

Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale. 

Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.

We are currently seeking a high caliber professional to join our team as Senior Business Implementation Manager, reporting to Head of Business Implementation.

Principal responsibilities

• Drive wealth lending product development for Private Banking.
• Drive, develop and implement product and service initiatives for Private Bank to capture market share, enhance customer experience and maximize the profit for the Bank.
• Develop strategies and tactical plans in acquiring new businesses, as well as to plan actionable plans, processes, tasks and projects that facilitate the implementation of the strategies.
• Collaborate with different business units and external business partners to enable Private Bank to achieve the desired AOP target and business objectives.
• Conduct regular review on wealth lending products, working processes and service levels to enhance operational efficiencies, identify streamlining opportunities and initiate procedural changes and/ or system enhancements to compliance with relevant internal or external guidelines and regulations.
• Maintain the Bank’s and Group’s internal control systems and standards, including the adoption of relevant instruction manuals, procedures and guidelines, and timely implementation of internal and external audit points together with any issues raised by the external regulators.

Qualifications

• Degree in a related discipline OR other relevant qualifications
• Proven banking experience, preferably with exposure to private banking business specialized in wealth lending and BASEL
• Possess sound knowledge of application software such as MS PowerPoint 
• Strong attentiveness to detail, compliance and control orientation 
• Proficiency in both English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.