Senior Front Desk Officer/ Front Desk Officer / Overnight Front Desk Officer (5-day work week)

Job Responsibilities

• Responsible for check-in and check-out procedures and providing guest services with the highest level and quality standards established by the Hotel.
• Handle customer inquiries and complaints in a timely and professional manner. If necessary, promptly report to their superiors.
• Coordinate with internal departments to handle requests and complaints.

Job Requirements

• Diploma or above in hotel management or related discipline
• Relevant experience in star hotel / serviced apartment
• Familiar with the Opera system
• Able to work in overnight shift
• Good communication and interpersonal skills
• Pleasant and outgoing personality
• Good command of spoken English & Mandarin