Customer Analytics & Data Science Manager

Job No.: 499708
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Information Technology, FinTech

Responsibilities:

• Collaborate with business teams to identify business insight from data, covering the entire customer engagement journey, including acquisition, on-boarding, usage growth and retention/anti-attrition for the entire spectrum of personal banking products/services
• Proactively engage business teams to understand their business problems
• Formulate an innovative analytic framework to effectively study the data with customer centric perspective
• Explore the data, identify the business insight and consolidate the findings into an easy to understand structure
• Present the findings to senior management and business
• Develop and manage different portfolio management reports to effectively monitor the business

Requirements:

• Degree holder with major in quantitative, numerical science, computer science or related disciplines
• At least 5 years relevant working experience, preferably in financial services industry with proven track record and exposure in customer analysis, database marketing, report tracking and automation
• Proven competence in data processing of huge volume of data by SAS and use of different office tools, such as Excel and PowerPoint
• A mature self-starter with strong drive, solid analytic mind, remarkable problem-solving skills and good soft skills, including interpersonal, negotiation and project management
• Open-minded and receptive to different new ideas
• Excellent communication and presentation skills with good command of English and Chinese in both spoken and written.  Fluent in Putonghua is an advantage