Manager/ AM -Call Centre, Personal Financial Business Department

Job Description

• Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels via phone, email, online text and fax
• Deliver quality services to customers through inbound and outbound calls
• Provide after-sale services to diverse customer types
• Address customer feedback / complaints professionally
• Coordinate with internal and external parties in managing customers' opinions or complaints and respond in a timely manner
• Ensure all customers' enquiries are handled strictly in compliance with the Bank’s guidelines and procedural manual

Requirements

• High Diploma, Degree or recognized qualification, IIQE and HKSI holder will be an advantage
• 3-4 years relevant experience in customer service experience from banking /financial institutions
• Good customer service skills, self-motivated, able to work under pressure
• Proficient in spoken & written English & Chinese including Mandarin
• Familiar with MS Office applications and Chinese inputs
• Work on-shift duty will be required