Guest Experience Officer / Receptionist (Part-time)

Headquartered in Zurich, Switzerland, SPS Global is a leading technology-driven business transformation company.  We support clients in their digital transformation journey and efficiently tackle their most complex challenges by providing cutting edge outsourcing solutions. SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. We have more than 8,500 employees. 

To cope with our business expansion in APAC region, we are now looking for talented calibre to join our team:

Responsibilities:

• Manage main entrance door control and security
• Distribute newspapers to respective pantry and out tray.
• Operate switchboard and handle incoming calls with specific requirement and professional manners
• Handle documents, log incoming/outgoing mail, and inform concerned parties for collection.
• Manage visitor registry and access control.
• Register turnstile and coordinate office access for oversea visitors and get approval from related parties for office access.
• Assigned temp pass / card replacement when necessary.
• Share welcome office orientation to oversea visitors.
• Coordinate conference room bookings and scheduling and print out next day schedule for record.
• Escort guest to meeting room and inform the host for arrival.
• Coordinate with Hospitality team for drinks order if any.
• Provide meeting support and coordination
• Set up and manage video conferencing equipment for client / external guest.
• Assist with administrative tasks, such as record-keeping and data entry
• Update phone lists and maintain office directories
• Support to coordinate catering services and events.
• Handle user request e.g. air-conditioning temperature adjustment, lighting replacement etc. or refer to the appropriate party to manage the request.
• Share incidents and reports related to pretext calls, fraudulent business, and unfavourable visitors.
• Other ad-hoc tasks
   

Requirements:

• Secondary educated or above, with at least 1 year relevant experience in banking, property management, hospitality or customer service.
• Fresh graduates with some part time customer service / front desk operations experience will be considered.
• Basic skill in Microsoft Office Applications (Outlook, Word, Excel and PowerPoint) and Chinese Word Processing
• Possess active listening skill; able to access customer needs
• Pleasant personality with good presentation, communication and interpersonal skills
• Business proficiency in both spoken and written English and Chinese, Mandarin is an advantage but not a must.

We offer promising career and positive work environment to the right candidates.