Senior Digital Banking Manager (Digital Journey)

Bank of China (Hong Kong) Limited

Job No.: 499781
Employment Type: Full time
Departments: Personal Digital Banking Product Department
Job Functions: Business Development, Strategic Planning, Information Technology, Project Management, FinTech

Responsibilities:

  • Manage product UX/UI design to earn a valuable customer experience during mobile banking and internet banking journey, and to increase customer digital usage and online product revenue.
  • Closely and proactively collaborate with product managers and other relevant stakeholders to explore a streamlined customer journey and innovation, and to enhance customer experience and satisfaction level.
  • Develop digital platform strategies based on business needs and market conditions of Southeast Asian entities
  • Experienced in managing digital products and services, with sound communication skill and leadership.
  • Responsible for personal banking product project management & development over digital channels, and also monitor the project status and reporting to senior management.
  • Keeping abreast to FinTech applications, proposing new channel features and ensuring system and documentation readiness
  • Keeping abreast of market and regulatory changes, timely executing due diligence and other risk based diligence as required for the Channels
  • Provide good guidance and inspire their sub-ordinates.

Requirements:

  • Degree holder in Psychology, design related discipline preferable
  • 6 years’ experience in digital platform development or project management, including 2 years’ hands-on experience in UXUI in digital platform development or customer journey project management
  • Understanding in Southeast Asia market or regional project management experience in the Asia Pacific is preferred;
  • Strong banking sense and self-motivated with good analytical and project management skills and be able to work independently
  • Good understanding of project methodology, frameworks and best practice
  • Good communication and writing skills in Chinese and English, fluent in English and Putonghua
  • Excellent inter-personal skill
  • A good team player with creative mind
更多工作資料
薪酬 薪金面議
工種
  • 銀行 · 金融服務 - 風險管理
  • 銀行 · 金融服務 - 金融科技
  • 銀行 · 金融服務 - 一般 · 其他
工作地點
  • 上環
僱用形式
  • 全職
教育程度
  • 學士

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