Senior Digital Banking Manager (Digital Journey)

Job No.: 499781
Employment Type: Full time
Departments: Personal Digital Banking Product Department
Job Functions: Business Development, Strategic Planning, Information Technology, Project Management, FinTech

Responsibilities:

• Manage product UX/UI design to earn a valuable customer experience during mobile banking and internet banking journey, and to increase customer digital usage and online product revenue.
• Closely and proactively collaborate with product managers and other relevant stakeholders to explore a streamlined customer journey and innovation, and to enhance customer experience and satisfaction level.
• Develop digital platform strategies based on business needs and market conditions of Southeast Asian entities
• Experienced in managing digital products and services, with sound communication skill and leadership.
• Responsible for personal banking product project management & development over digital channels, and also monitor the project status and reporting to senior management.
• Keeping abreast to FinTech applications, proposing new channel features and ensuring system and documentation readiness
• Keeping abreast of market and regulatory changes, timely executing due diligence and other risk based diligence as required for the Channels
• Provide good guidance and inspire their sub-ordinates.

Requirements:

• Degree holder in Psychology, design related discipline preferable
• 6 years’ experience in digital platform development or project management, including 2 years’ hands-on experience in UXUI in digital platform development or customer journey project management
• Understanding in Southeast Asia market or regional project management experience in the Asia Pacific is preferred;
• Strong banking sense and self-motivated with good analytical and project management skills and be able to work independently
• Good understanding of project methodology, frameworks and best practice
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua
• Excellent inter-personal skill
• A good team player with creative mind