Digital Banking Manager (Digital UX/UI)

Job No.: 499782
Employment Type: Full time
Departments: Personal Digital Banking Product Department
Job Functions: Information Technology, Product Development & Management, Project Management, FinTech

Responsibilities:

• Manage product UX/UI design to earn a valuable customer experience during mobile banking and internet banking journey, and to increase customer digital usage and online product revenue.
• Closely and proactively collaborate with product managers and other relevant stakeholders to explore a streamlined customer journey and innovation, and to enhance customer experience and satisfaction level.
• Closely work within the team to exchange the expectation of projects and development.
• Experienced in managing digital products and services, with sound communication skill and communication skill to provide support within the team.
• Responsible for personal banking product project management & development over digital channels, and also monitor the project status and reporting.
• Keeping abreast to FinTech applications, proposing new channel features and ensuring system and documentation readiness

Requirements:

• Degree holder in design related discipline preferable
• 4 years’ experience in digital platform development, including 1-2 years’ hands-on experience in mobile banking development
• Strong banking sense and self-motivated with good analytical and project management skills and be able to work independently
• Good understanding of project methodology, frameworks and best practice
• Good communication and writing skills in Chinese and English, fluent in English and Putonghua
• Excellent inter-personal skill
• A good team player with creative mind