Partnership Specialist (Renewable contract)

Responsibilities​​

• ​Assist in end-to-end ​​supplier onboarding​​, including due diligence, contract, and compliance checks flow(e.g., KYC, service-level agreements) to ensure seamless integration

• Ensure timely update on vendor records management

• Assist the benefit redemption processes​​ between customer service teams and vendors, help customer servie team to resolve inquiries/complaints within the required timeline to enhance user satisfaction

• Monitor partner performance via ​​usage and conversion analytics.

• Analyze consumer behavior and partner performance data (e.g., redemption patterns, churn rates) to uncover upsell/cross-sell opportunities

• Assist in periodic reports preparation including usage report, conversion rate.

Requirements:

• Bachelor degree or above;

• Minimum ​​2 years​​ of experience in business development, partnership management, or ​​fintech/e-commerce operations​​, with exposure to supplier onboarding or CRM systems.

• Familiarity with Hong Kong’s regulatory landscape (e.g., PDPO)

• ​​Proficiency in Excel​​ (pivot tables, VLOOKUP) and PowerPoint for data visualization

• Fluent in ​​English, Cantonese​​ and Mandarin, good interpersonal, communication skills.