Assistant Business Implementation Manager - Private Banking and Trust Services

Private Banking and Trust Services 

Hang Seng's Private Banking provides services for people who have successfully built their asset base and now want to place their wealth in the hands of experts who know how to nurture it. 

Our banking services and products are bespoke, ranging from tailored investment advice and capital solutions to holistic health and personal protection and trustee services. Our team offers professional wealth management advice at both a local level and on a global scale. 

Should you join our Private Banking business, you will focus on building close relationship with our high-net-worth customers, providing professional advice and premium service to them and contribute to the profitability of the Bank.

We are currently seeking a high caliber professional to join our team as Assistant Business Implementation Manager, reporting to Head of Business Implementation.

Principal responsibilities:

• Develop, drive, and implement investment and insurance product and service initiatives for Private Bank to capture market share, enhance customer experience and maximize the profit for the Bank.
• Collaborate with different business units and external business partners, including operations, compliance, legal, IT and external vendors.
• Enhance operational procedures to front office staffs to ensure a smooth and efficient operation flow, and compliance with relevant guidelines and regulations.
• Lead and implement digital initiatives, including project planning, preparation of user requirement, and UAT etc.
• Maintain the Bank’s and Group’s internal control systems and standards, including the adoption of relevant instruction manuals, procedures and guidelines, and timely implementation of internal and external audit points together with any issues raised by the external regulators.

Requirements

Qualifications:

• Degree in a Business, Economics, OR other relevant qualifications.
• Proven banking experience, preferably with exposure to private banking and wealth management business. Product specific knowledge is a plus.
• Possess sound knowledge of application software such as MS PowerPoint/ Excel. Jira/ Confluence is a plus.
• Strong attentiveness to detail, compliance, and control oriented.
• Proficiency in both English and Chinese.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.