AVP, Account Onboarding & Maintenance

AVP, Account Onboarding & Maintenance

Manage the workflow and supervise the operation and staff of the section

Main Responsibilities:

People Management

1. Supervise and train the team, exercise control to streamline daily activities

2. Motivate and manage staff performance to ensure the predefined services performance pledge

3. Formulate and execute manpower allocation

4. Supervise and monitor the performance of the team

5. Coach and develop team members to ensure they are sufficiently trained and equipped

6. Manage the team processes to meet agreed SLA

Process Management

1. Streamline and supervise the daily operation of the Onboarding Section

2. Automate the handling onboarding procedure via system enhancement

3. Review and update procedure manual

4. Compile MIS report of the team and prepare monthly Consolidated Data Extraction Report

5. Observe and comply with the Bank’s policies and procedures especially the AML/CFT related requirements

6. Provide support and onboarding enquiries from branches, business units and related parties

7. Support ad-hoc projects and assignments

Requirements

• University Degree Holder / High Diploma in Business Studies or equivalent

• at least 3 years relevant working experience, preferably in banking / finance field

• Proficiency in MS Office

• Good communication skills, organizational skills and problem-solving skills

• Strong self-motivation and personal integrity, with good analytical and leadership skills.  Good sense of responsibility