Head of Business Banking Management

Job Purpose:
In charge of Business Banking’s overall Sales & Services management, and also responsible for all  aspects  concerning the development, productivity, cost  efficiency including human resource, system technology and integration with other distribution channels.

Main Responsibilities:

• Partner with the General Manager to develop and execute channels strategic plans for the Business Banking Department.
• Drive, motivate and direct the team towards the corporate mission with high-quality delivery.
• Lead the team of business officer/ manager to deliver SME account acquisition, opening, management and various SME products e.g. FX, loan, trade services
• Groom the SME RM pool to strengthen the relationship with the high value group of customer and explore the new business opportunity from it.
• Device strategies on formation of departmental resources through comprehensive recruitment process, people/career  development  & attractive remuneration  system to attract market talent to strengthen capabilities
• Design and implement performance assessment frameworks, ensuring all KPIs are met and progress is tracked effectively. 
• Analyze business performance data, generate actionable insights, and support sales teams in customer acquisition and sales strategy optimization.
• Manage ad-hoc projects and strategic assignments as required.
• Build and strengthen business relationship with SME associations or intermediary companies to develop new customer relationships and business opportunity
• Participate  in  &  contribute  to  on-going  operations/technology  enhancements   and product development and ensure in line with corporate strategy
• Prepare high-quality reports, presentations, meeting materials, and internal communications.
• Responsible to achieve the full year revenue profit & cost control KPI.

Incumbent Requirements:

• Bachelor’s degree or higher in Accounting, Finance, Economics, or a related field (preferred).  
• 10+ years of experience in the banking or financial services industry, with a strong understanding of business banking operations.
• Strong analytical and strategic thinking skills, with the ability to interpret financial data and market trends.  
• Excellent communication, presentation, and interpersonal skills; able to collaborate effectively across teams.
• Proactive, results-driven, and capable of working under pressure to meet tight deadlines.  
• Advanced proficiency in MS Office (Excel, PowerPoint, Word, Access).  
• Fluency in English, Cantonese and Mandarin.