Digital Platform Manager

Job No.: 499613
Employment Type: Full time
Departments: Personal Digital Banking Product Department
Job Functions: Strategic Planning, Information Technology, Project Management, FinTech

Responsibilities:

• Develop and implement comprehensive UAT strategies and test plans for Internet Banking and Mobile Banking App, ensuring alignment with business requirements and technical specifications
• Lead the UAT process by coordinating with internal stakeholders, including product managers, developers, and business analysts, to execute test cases and validate system functionality
• Identify, document, and track defects or issues during testing, working closely with development teams to ensure timely resolution and retesting
• Ensure that the digital banking platforms meet user needs and comply with regulatory and security standards
• Manage and guide a team of UAT testers (if applicable), providing training and support to ensure high-quality testing outcomes
• Prepare detailed test reports, summaries, and feedback for stakeholders, ensuring transparency on testing progress, risks, and outcomes
• Recommend enhancements to testing processes and tools to improve efficiency and effectiveness of UAT activities
• Act as the primary point of contact for UAT-related matters, liaising with business units and IT teams to address concerns and ensure smooth deployment of digital banking solutions

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• Minimum of 3 years of experience in software testing, with at least 2 years in a UAT management or leadership role, preferably in banking or financial services
• Familiarity with digital banking platforms (Internet Banking and Mobile Banking Apps), testing tools (e.g., JIRA, TestComplete), and basic understanding of Agile/Scrum methodologies
• Strong problem-solving and analytical abilities to identify issues and ensure quality standards are met
• Excellent verbal and written communication skills to collaborate with cross-functional teams and present findings to stakeholders
• Proven ability to lead and motivate teams, manage priorities, and deliver results under tight deadlines
• High level of accuracy and attention to detail to ensure flawless user experiences in digital banking solutions
• Candidate with less experience will be considered as Deputy Digital Platform Manager