Guest Services Manager / Assistant Guest Services Manager (Kwai Chung)

Responsibilities:

• Assist the Hotel Manager in the management of the Front Office operations and ensuring the smooth running of reception and guest services counter
• Responsible for the daily operations of Front Desk and Guest Services
• Handle emergency cases in accordance with hotel policies and procedures, such as ensuring the safety and security of all hotel guests and hotel staff
• To analyze guest feedback and recommend appropriate enhancement
• To work with internal and extneral parties to ensure high quality services are delivered

Requirements:

• High Diploma or above in Hospitality Management or related disciplines
• Minimum 5 year working experience in Hotel Front Office / Guest Services with 3 years in supervisory capacity
• Excellent skills in guest relations and crisis management
• Strong leadership and communications skills
• Good command of both written and spoken English, Cantonese and Mandarin

Candidate with less experience will be considered as Assistant Guest Services Manager