Senior Manager/Manager , Mortgage Operations

Job Purpose 

• Perform checker role for mortgage loan operations and Title Deeds & Documents handling in compliance with the Bank's policy and guidelines & / or regulatory requirement.

Key Responsibilities

• Check mortgage loan drawdown, repayment and all related loan administrative works and ensure all loan operation services meet agreed service pledge;
• Ensure all due transactions and tasks are completed for the day;
• Assist in updating procedure manual and work instructions of mortgage process;
• Ensure adherence to departmental guidelines and compliance of the Bank’s policy;
• Report all process deviations to supervisor with recommendations;
• Participate in projects on development of new products, automation / enhancement of related systems and enhance customer experience;
• Provide coaching and training to junior staff;
• Handle ad-hoc matters and tasks assigned by supervisor from time to time.

Requirements

• Degree holder in Business Administration or related disciplines;
• Minimum 5 years’ experience in loan operations;
• Sound knowledge on legal requirements for mortgage business;
• Sound knowledge in mortgage business and relevant daily operations;
• Proficient in MS Office;
• Prudent and attentive to details;
• Good command of written and spoken English and Chinese.