Project Manager - Organization & Productivity Management

Position Summary

The incumbent will be responsible for assisting the Senior Manager & Section Head to lead and drive initiatives, plan, organize, identify and deliver improvement initiatives related to productivity management, cost efficiency and service quality.  S/he will ensure that projects are properly scoped and chartered and collaborate with the project teams and relevant stakeholders to deliver expected outcome.

Responsibilities

• Optimize the processes under review to realise and achieve efficiency gain and/or cost savings and report the same to the relevant parties as appropriate
• Optimize the bank’s resources to enhance productivity and scalability for continuous growth and adopt technologies together with mindset change to uplift end-to-end processes to improve customer experience
• Drive measurable improvements by deploying Process Improvement / Lean principles to assigned problems
• Establish and use quality metrics to drive change and deliver measured improvements
• Conduct review and identify opportunities for cost efficiency, productivity and service quality improvement, and formulate related project management plans
• Manage projects and establish internal controls to ensure the quality, timeliness and cost efficiency of project deliverables
• Communicate progress, facilitate improvement decisions; drive implementation of recommendations with project stakeholders
• Define project scope, resources requirements and assign responsibilities for project team members
• Provide daily supervision and direction to junior team members
• Assist the Section Head and / or Senior Process Re-engineering Manager to provide training and coaching to junior team members
• Cultivate continuous improvement mindset in the project teams

Requirements

• University graduate and/or holder of professional qualification of banking; TQM; business management, organizational development, re-engineering and productivity, and/or relevant disciplines
• Minimum of 5 years' relevant experience in process re-engineering, program management, stakeholder engagement, etc., at least 3 years in banking industry
• Knowledge in Six Sigma and Lean Concept, Six Sigma Green Belt certification or Lean Certification preferred
• Proven success in managing projects of productivity and service quality improvement
• Ability to think independently, maintain a professional demeanor, and a willingness to work in a collaborative environment
• Must be detail-oriented, have the ability to work according to schedules and work plans, willingness to ask good questions and request help as needed
• Strong written and oral communication skills in both English and Chinese
• Effective listening and comprehension skills
• Must be willing to take initiative, be proactive on engagements, and be decisive
• Ability to adjust to shifting priorities
• Comfortable presenting information to large groups of people, facilitating meetings, and leading group discussions
• Ability to analyze large sets of data and communicate findings to others
• Proficient in Microsoft Office Suite (PowerPoint, Visio, Word, Excel, and Project)
• Excellent analytical, organizational, and project management skills
• Maintain a good working relationship with internal clients to enhance customer satisfaction and work with colleagues at all levels
• Demonstrated ability to manage work efforts in a collaborative environment