System Incident Management Lead(1 year contract)

JOB SUMMARY

To ensure the maintenance of quality standards and delivery requirements of the payment transactions processed by the team members

Authorize and monitor payment transactions are executed in a timely, efficient and accurate manner.
Suspense account reconciliation and monitoring.
Open item investigation and clearance 
Governance and monitor processing hubs operate properly according to process procedures and Bank’s Policy
Enforce proper control to ensure operations are in compliance with the established audit and security 
procedures.
Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guideline.   
Handle Group & Local projects and initiatives such as system enhancement, define user requirements, conduct user acceptance test etc.
Handle ad-hoc duties as instructed
Governance the performance of Processing Centre
Exception cases handling 
Internal & External stakeholder management
Incident management
Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring

Regulatory & Business Conduct 
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Stakeholders

All internal stakeholders and external stakeholder including HKMA, HKEX and HKICL, FI.

Qualification

Sound knowledge of banking law and practices
Fluent English and Cantonses
Experience in payment operations and customer service.
In – depth knowledge of local and international payment methods and settlement arrangements. 
A thorough understanding of SWIFT 
Sound knowledge of foreign exchange, Agency Arrangement and relevant banking regulations. 
Knowledge of the business practice and standards of the Overseas Group offices and correspondents.
Thorough understanding of the functionality of the payment systems.
Good interpersonal skills. Ability to maintain a good professional relationship with external and internal contacts.
At least 15 years working experience under Payment Operations
Experience in People Management 
Strong skill on incident management 
Experience in Project Management

Role Specific Technical Competencies
Risk & Incident management
Lead and initiate project
People Management
Governance GBS proformance