Contract Staff - (Contact Centre, Wealth Management Services)

Job No.: 499053
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Administration / Secretarial, Bank Operations, Customer Services, Financial Management

Responsibilities:

• Handle customers' enquiries and requests related to banking products and services via telephone
• Deliver quality services to customers through inbound and outbound calls
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• Degree or above is preferred
• Relevant working experience in banking / servicing industry is preferable
• Independent, self-motivated, customer-centric and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Hands-on PC skills in using MS Office applications and Chinese inputs
• On-shift duty is required