Assistant Manager, Fraud Operations

WPB Fraud
 

We are currently seeking a high caliber professional to join our department as Assistant Manager, Fraud Operations.

Principal responsibilities

• Understand and adhere to established policies and procedures in own team
• Develop and implement strategies to prevent and reduce fraud and the identification, investigation and prosecution of all fraudulent activities
• Provide stakeholders with advice on the prioritization of fraud controls as well as an escalation route for ineffective operation
• Review and perform check off-shore team’s investigation activities on suspicious transactions, determination of holding customers liable for losses to safeguard the Bank’s interest and escalation of serious or syndicate fraud activities for further actions
• Ensure investigations are conducted in a timely manner with full adherence to service standards and timelines set by the Bank and regulators
• Provide guidance/direction to mentor members of the team or develop their skills
• Handle ad hoc projects as assigned

Requirements

• University Graduate in Business Administration, Banking, Finance or related discipline
• Minimum 2 years of solid experience in fraud opeations / fraud risks / investigations
• Ability to communicate effectively, embrace change and overcome challenges
• Ability to prioritize conflicting demands and problems in a dynamic environment
• High level of influencing skills with the ability to communicate to multiple stakeholders
• High proficiency in English, Chinese and Putonghua
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
• Experience on QC/QA/monitoring a team/ audit work