Guest Services Supervisor / Ambassador - Front Desk (Overnight)

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2016 - 2025       Three Michelin Stars – T'ang Court

2004 - 2024       Caring Company Award

2021 - 2024       Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2024       Earth Check Certification Platinum Certificate

2020                   The Best of The Best Masterchef – T’ang Court

2015 - 2019       Forbes Travel Guide Five-star Award Winner

2016                   Travel+Leisure Best Top 5 Hotels in Hong Kong

Responsibilities

• Oversee and handle front desk operation during overnight time with regular overnight shift;
• Report to Duty Manager if any abnormal situation is found;
• Perform lobby reception duties including hotel guests check in & check out, enquires, and cashier ;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Follow up on amenities order on a daily basis;

Qualifications

• Minimum 1 years working experience in hotel industry.
• Possess higher diploma or above of hospitality / hotel major.
• Independent & confident to work under pressure.
• Good interpersonal skills.
• Good team player with excellent communication skills ; &
• Additional language would be an advantage.
   

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect