Director, Markets Business & Client Operations GCNA Cluster Lead

Job Summary

The Markets Business & Client Operations (BCO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Client & Sales Solutions Group, Markets Trade Control & Supervision and the BCO CoE footprint to foster consistency in client and business face-off across products and geographies.

Reporting to the Regional Head, Markets Business & Client Operations for East, the successful candidate will lead the BCO cluster covering GCNA.

The GCNA Cluster Lead, Markets Business & Client Operations will have a supervisory mandate across BCO functions within the regions & countries in their portfolio and will be the primary relationship manager & escalation contact for the regional / local Business Heads & COOs

Key Responsibilities

• Instil effective and robust operating models within their BCO cluster, incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.
• Delivery of the BCO strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy.
• Provide senior oversight to the GCNA BCO verticals and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations (not exhaustive)
• BCO Verticals include Markets Middle Office, Client & Sales Solutions Group inc. Sales Support, In-Country Operations, Markets Controls & Supervision as well as Relationship / Stakeholder Mgmt., Risk & Control Governance, Product Development / Improvements
• Lead and represent BCO in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets.
• Drive global consistency and transparency by defining and maintaining a premium catalogue of services and capability matrix. 
• Establish efficient BAU day-to-day operations and serve as primary escalation for BCO stakeholders internally and externally. 
• Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls.

Qualifications

• Strong understanding of IB / Markets businesses, product life cycle, and the operating environment 
• Previous experience in leading multiple global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.
• Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology) 
• External network with awareness of the latest industry developments
• Strategic mindset & forward-thinking vision
• Strength in problem solving, process re-engineering and project management.
• Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state. 
• Excellent verbal and written communication skills
• Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in