Guest Services Manager/Overnight Guest Services Manager

Job Description

• Supervise daily operation of Front Desk and monitor the guest services level.
• Provide on-the-job training to Guest Services team
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package based on market trend and customers’ needs.
• Handle guest complaints.

Job Requirement

• Degree or diploma holder in Hospitality Management or related disciplines
• Minimum 3-5 years relevant working experience in the hotel industry
• Mature, independent and strong problem-solving skills
• Excellent communication and interpersonal skills
• Good command of both written and spoken English and Chinese