Head, WRB Collections & Recovery, Hong Kong & GCNA

Job Summary

To ensure that the GCNA & Hong Kong Collections Department is managed efficiently & effectively, to enable it to meet business objectives, add value to the strategic direction, planning & performance of the Credit Operations of CPBB.

To implement a sustainable Regional Collection & Recovery cooperation & governance to deliver on loss performance, productivity controls & conduct.

To enhance collections & recovery capability & drive optimisation & standardisation across GCNA & Hong Kong collections.

Key Responsibilities

• Leads in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for Collections and recoveries.
• To have an adequate and relevant collection strategy which is commensurate with the size and risk of the portfolio.
• Drives collaboration and deliver synergies across all Collections teams, credit risk teams and stakeholders.
• Communicate, on a regular basis, to counterparts in Credit Risk functions and business teams on market intelligence and/or significant shifts in customer segments, behavioural patterns etc to facilitate timely revisions to policies, procedures and business strategies where required.
• Liaise with Partnership tie-ups to ensure appropriate collection strategies and governance framework is in place.
• To adhere and comply with Local Regulator Guideline, Global Credit Standard, Credit Policy Manual and Collection Process Standards.
• Accountable for satisfactory closure of issues/gaps arising from Internal Audits, Business Risk Reviews, peer reviews, third party agency audits and regulatory reviews
• Keeps abreast of emerging issues, industry trends and evolving regulatory requirements and oversees the establishment and delivery of respective requirements.
• Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency.
• Introduce new tools into collections to enhance efficiency and effectiveness.

Skills and Experience

• Minimum experience of 15+ years in a risk role with exposure to multi country collection operation experience 
• Strong analytical capability with a proven track record of implementation
• Good knowledge of the products as well as Collections and recovery practices across markets  
• Proven ability to drive and manage change. Be a change agent  
• Demonstrated leadership in managing high performing teams to deliver on the agenda
• Strong communication and influencing skills  

Qualifications

• POST gRADUATION OR eQUIVALENT
• Advance Credit Risk Management