Guest Service Supervisor/Guest Service Agent

Job Responsibilities:

• Responsible for all daily front office activities.
• Provide check-in and check-out services for guests in a professional manner
• Provide guests with a quality room orientation
• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time
• Maintain accuracy of guest database input
• Ensure Room assignment is in line with guest requests
• Assist daily responsibilities, such as Up selling, Data Collection, Guest Preference and Trace Report follow up
• Handle job tasks when assigned to all locations within Yulan’s parent company
• Responsible for all work assignments related to the nature of Front Office service
• Perform ad hoc duties assigned by the Front Office Manager

Job Requirements:

• Candidate with 1 year of related experience in hospitality is preferred
• Candidate with more experience may consider as Supervisor

Candidate Personalities:

• Empathetic Connector
  • Thrives on building relationships and making guests feel welcome.
  • Listens actively and responds with genuine care.
• Detail-Oriented Enthusiast
  • Pays attention to the finer details that elevate the guest experience.
  • Committed to maintaining high standards in all aspects of work