Customer Service Executive

Why Spacebox?

Are you looking for an exciting opportunity to make a real impact in the on-demand storage industry in Hong Kong? Look no further than Spacebox! As the pioneers in this field, we have transformed the industry and are committed to continuing to set new standards. Joining our company offers not only the chance to make a difference in a field that has been overlooked, but also access to ongoing career development opportunities to take your career to the next level.

At Spacebox, we believe in creating a supportive and collaborative work environment that empowers our team members to perform at their best. Our mission is to help Hong Kongers maximize the space they have, and we take pride in providing an outstanding service that is second to none.

Don't miss out on the opportunity to work for a company that is revolutionizing the on-demand storage industry in Hong Kong. Join us at Spacebox and be a part of something truly special! Learn more about our service: https://www.spacebox.com.hk/

What you’ll be doing?

Assist clients with scheduling deliveries

Handle customer enquiries & complaint promptly from Phone, Email and WhatsApp with CRM system

Identify and address customer issues, offering suitable solutions and resolving problems to ensure customer satisfaction

Collaborate with internal teams to resolve customer issues and provide feedback on customer needs

Maintain accurate and detailed records of customer interactions and transactions

Build and maintain strong relationships with customers to prevent potential churn and increase customer retention

Stay updated on product features, industry trends, and customer service best practices

Support any ad hoc projects

What are we looking for?

High diploma or degree holder

At least 2 years solid experience on customer service or retention role

Ability to multitask and manage time effectively

Detail-oriented, strong problem-solving skills

Good command of spoken Cantonese & English, written Chinese & English

Proficiency in using MS Word, Excel, customer service software and tools

Immediately available is preferred

Be part of us, you will enjoy:

5-days work week on shift

14 days annual leave

Birthday leave

Discretionary bonus

Medical insurance

Dental insurance

Flexible lunch hour

Open and highly collaborative team, share and learn with your colleagues every day 

Very flat structure, bring your ideas and the management will always listen

Dynamic and fun work environment

Smart casual dress code

Work location : Approximately 5-8 minutes' walk from Kwai Hing MTR station.