Guest Relations Officer

Responsibility:

• Assist members and guests with various bookings.
• Assist members and guest with various applications.
• Issuing various temporary membership cards to members and guests.
• Assist members to check their monthly statements.
• Act as Cashier to collect payment.
• Communicate with different Departments to solve members and guests requests
• To ensure members and guests are following the club rules.
• Building rapport and interact with members and guests.
• Report emergency situation to Superior.  

Requirements:

• Holder of Degree / Advanced Diploma or above holder in Hospitality or related discipline
• 1-2 years of experience in customer service industry preferred
• Be independent and presentable in handling front desk and telephone enquires
• Cheerful personality with good interpersonal & communication skills
• Good command of English & Cantonese
• Proficient in MS Word & Excel
• Shift working hours (No overnight shift required)
• Fresh graduate will also be considered