Customer Service Officer

Job No.: 493735
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Customer Service, Relationship Management

Responsibilities:

• Champion the one-stop personal banking services at branches
• Deliver quality customer services through counter transactions
• Identify existing and prospective customers’ needs of financial services, including both products and services
• Grasp opportunities to cross-sell appropriately
• Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
• Support back-end branch operations

Requirements

• Secondary School graduate or above
• Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage
• Strong sense of result orientation
• Strong in delivering quality services to diverse customer types
• Outgoing, proactive and with strong eagerness to learn
• Strong communication skills and attention to details
• Proficiency in English and Cantonese as well as fluency in Putonghua