Customer Service Officer

Job Responsibilities:

• Respond to customers queries and requests via phone and email
• Confirm transaction instructions / applications with customers
• Handle and support customers to solve the internet banking service and data maintaining
• Prepare account opening documents for individual and corporate customers
• Responsible for Customer Due Diligence and KYC review
• Support teammates to finish daily operations and ensure conduct working procedures and regulatory requirements
• Assist team leader to monitor daily jobs efficiency and achievement all job duties

Job Requirements:

• DSE / Form 7 or above
• Minimum 1-3 year working experience in operations for banking service is preferred
• Fluent in Putonghua, good command of spoken and written English and Chinese
• Strong ability to work independently, attentiveness to details, with positive minded and good common senses
• Good knowledge of computer software, MS Office and both of Chinese and English typing
• Quick response to deliver professional services to meet our customers need