Guest Services Manager, Front Office

Responsibilities:

• Handling of check in and check out procedures such as meet and greet, payment collection, luggage handling and rooming
• Handling incoming calls, tenant general enquiries, sales enquiries & viewing appointments
• To carry out daily, weekly and monthly operation reports; and overseeing of check in and out documents
• In coordination with Team Leader, Housekeeping handling of room assignments for housekeepers and coordinating with sales
• Ensure the stock level of all goodies, amenities, inventory and cleaning supplies are accurate and aligned with TMS/Product system
• Regular coaching of Guest Services Agent, Front Office
• Assist to check room preparations prior to check in and on all administration works whenever necessary
• Any other tasks as assigned

Requirement:

• Diploma or higher preferable in hospitality management
• Fluent in spoken and written English, Cantonese and Mandarin
• 3-5 years in customer service/ hospitality experience