OUR VISION
Building Great Memories
MAJOR ACCOLADES
2004 - 2024 Caring Company Award
2016 - 2024 Three Michelin Stars – T'ang Court
2021 - 2024 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)
2020 - 2024 Earth Check Certification Platinum Certificate
2020 The Best of The Best Masterchef – T’ang Court
2015 - 2019 Forbes Travel Guide Five-star Award Winner
2016 Travel+Leisure Best Top 5 Hotels in Hong Kong
Responsibilities
- Ensure all Housekeeping staff provide prompt and courteous service to guests and internal customers.
- Oversee floor, public area, uniform & linen and laundry operations to ensure excellent service and cleanliness.
- Schedule routine inspections of all Housekeeping areas.
- Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair, and make recommendations to Executive Housekeeper when needed.
- Supervise outside contractors to ensure contractual compliance.
- Ensure the Housekeeping department complies with all brand standards.
- Strive for constant improvements and takes responsibility for achieving business results and enhancing guest satisfaction.
- Perform any other duties as assigned by management or Executive Housekeeper / Director of Rooms.
Qualifications
- With 10-year of relevant work experience with at least 3-year at managerial level or 5-year at supervisory level, preferably in hotel industry.
- Good knowledge on Housekeeping operations, cleaning procedures and chemical handling.
- Good communication and interpersonal skills, leadership skills and problem-solving skills.
- Good command of written and spoken English and Chinese.
- Proficient in PC Knowledge.
To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect