Main Responsibilities
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Greet and welcome all walk-in customers. To act as the first contact point of customers in a warm and caring manner to ensure their journey satisfactory
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To understand customers' needs and re-direct customer traffic to ensure pleasant customer journey
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Provide guidance to customers on Branch self-serve devices
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Promote and cross-sell general banking products and e-banking platform and services
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Promote and drive the usage of e-Banking and digital channel
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Handle general enquiries / complaints and resolve issues; drive fast and accurate transaction processing to serve customers in accordance with standard procedures
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Provide good after-sales support and logistics as assigned
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Deliver superior quality service to customers and evaluate customer preferences and identify opportunities to enhance customer relationship; refer potential customers to Relationship Manager in the branch
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Comply with the regulatory requirements as well as the internal compliance policies and guidelines including but not limited to anti-money laundering and counter-financing of terrorism
Requirements
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5 subjects at Grade E / Level 2 or above in HKCEE/HKDSE, including Chinese, English and Mathematics
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Fresh graduate are also welcome
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1 year relevant sales and customer service experience is preferred
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Customer centric servicing mind set and excellent communication skills
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A proactive team player with good interpersonal skills
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Good command of Cantonese, Mandarin and English
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.