Assistant Front Services Manager

Hong Kong Parkview

Hong Kong Parkview is inviting high calibre applicants for the following position:-

Responsibilities:

  • To assist the Front Service Manager in directing and supervising the activities of the Front Services operations and administration.
  • To ensure the efficient and smooth operation of all sections in the Front Services through effective management and leadership, delegation and technical assistance.
  • To recommend improvement in terms of guest service, increase revenue, reduce costs and improve associate’s job performance.
  • To assist in the compilation of all administrative reports and occupancy forecasts statistics as required.
  • To enforce training and coaching to all associates in accordance to the Hong Kong Parkview’s standard.
  • To perform the duties of Duty Manager when necessary, handle guest comments and complaints relating to service standards and take any necessary actions to achieve the highest level of hospitality service.
  • To keep the Front Services Manager informed of staff progress, operational changes, problems / challenges, complaints etc.
  • To take over the responsibilities of the Front Services Manager during his/her absence and perform other duties assigned by management.

Requirements:

  • Degree or Diploma holder in Hospitality Management or related discipline
  • A minimum of 5 years hotel Front Office experience, preferably in area of Front Desk and Guest Services with at least 3 years in managerial level
  • Strong leadership and supervisory skills and can work independently
  • Strong analytical, interpersonal and communication skills
  • Excellent command in English, Cantonese and Mandarin
  • Neat and well-groomed appearance
  • Knowledge of Opera System

 

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