Operational Management Manager

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Performance Services, Digital Business Services

Performance Services (aka CAO Office) provide HASE COO with dedicated, forward thinking, strategic, ad-hoc and operational management support.  Performance Services also lead and coordinate all teams in COO office in driving staff engagement, operational support, budget planning & cost management, management information, and business administration. 

We are currently seeking a high caliber professional to join us as Operational Management Manager, to manage budget planning & cost management, drive business management in COO office and oversee bank-wide internal third party service management.

Principal responsibilities:

• Lead and drive effective budget planning and cost management as well as recharge model to meet year-end target
• Devise meaningful management information & reporting to provide insights for COO & senior management to drive the bank strategies and initiatives in right direction
• Assist manager to drive and oversee the business management in COO Office
• Manage bank-wide internal third party service management
• Lead and manage the business management initiatives for COO office and business

• University degree in business administration, finance or operation management related field or associated relevant business experience
• At least 10 years’ in banking industry, ideally relevant experience in finance, budgeting and cost management preferred
• Possess strong leadership, communication, presentation, and interpersonal skills
• Stamina and ability to work under pressure
• Some risk management experience is highly desirable
• Good command of both spoken and written English and Chinese
• Great growth mindset and resilience to embrace change, overcome challenges and create space for curiosity creativity and connectivity.
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes