Telephone Services Agent (Hotel Call Center)

The Langham, Hong Kong

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2004 - 2024       Caring Company Award

2016 - 2024       Three Michelin Stars – T'ang Court

2021 - 2024       Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2024       Earth Check Certification Platinum Certificate

2020                   The Best of The Best Masterchef – T’ang Court

2015 - 2019       Forbes Travel Guide Five-star Award Winner

2016                   Travel+Leisure Best Top 5 Hotels in Hong Kong

 

YOUR OPPORTUNITY

Responsibilities

  • Provide prompt and accurate telephone communication services to both internal and external callers;
  • Provide standardized guest services as a team, and maximize other revenues via telephone calls;
  • Achieve the highest possible guest satisfaction by processing all calls, information and related services with courtesy & efficiency; &
  • Perform the actual manual and technical operation of the PABX switchboard and to provide a system of locating the guests who have the telephone calls.

Qualifications

  • Graduate in Hospitality Management or related discipline;
  • 1 year working experience in hotel is preferred; 
  • Basic Knowledge in operator operation, administrative support and customer services;
  • Good team player with excellent interpersonal skills; &
  • Detail mind with customer oriented personality.

*Fresh graduate will also be considered.

更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 教育津貼
  • 保險計劃
  • 婚假
  • 醫療計劃
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 尖沙咀
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑

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