• Process requests received by Account Investigation teams from below requestors:
• Performs data record management for the teams.
• Prepare transaction instructions for checker and approvers to review and authorise.
• Drafts letters to clients for checker or stakeholder to review and sign off.
• Support management team on UVT / UAT for any system upgrade or changes and provide feedback from user perspectives.
• Supports management team on tasks that are being migrated to GBS hub centres to ensure Service Agreement Level (SLA) is being met.
• Liaise with key stakeholders for any exceptional handling or new process requirements.
• Perform any tasks/activities as required under the Department Operating Instructions (DOI) / Group Department Operating Instructions (GDOI) / Process Notes / Applicable Group Procedure / Policies / Standards / Service Level Agreements, other Operational documents and/or as required by LM from time to time.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Branches
• Services and Transacting Teams
• Onboarding Teams
• Payment Teams
• Financial Crime Compliance Teams
• Legal Teams
• Business Operations Risk Management Teams
• Financial Market Operations Teams
• Wealth Operation Teams
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