Data Analytics & AI Model Professional

PRINCIPAL ACCOUNTABILITIES:

• Explore the availability, access and transformation/ use of unstructured data (browsing data, voice, email, picture, videos) for analytics and customer contact purpose

• Hands-on develop advanced analytics/ Machine Learning-based solutions to uplift effectiveness of analytics, modelling and customer contact riding on 

       (i) supervised/ unsupervised Machine Learning techniques 

       (ii) unstructured data e.g. digital footprint

• Study, develop and business implement of speech and text analytics

• Integrate customer external and internal data, structured and unstructured

• Develop close-loop learning path and ensure insights and learnings are carried out for continuous customer interactions

• As the Subject Matter Expert, trainer and advocate to uplift the machine learning skillset and culture of existing analysts pool

INCUMBENT REQUIREMENT:

• Bachelor’s / Master's degree in Computer Science, Data and Information Management or a related discipline

• A data scientist with minimum 5 years' of hands-on experience in developing and executing large scale analytics deliverables/ projects in the Financial Services Industry

• Deep experience in applying artificial intelligence and machine learning techniques/algorithms, infused with industry knowledge, to enhance business strategies

• Strong in transforming analytical concepts and developments into business strategies and applications for the uplift of business value

• Ability to build strong stakeholders relationships through thorough understanding of business requirements and the ability to analyse issues to find effective solutions

• Solid experience in training analysts on machine learning techniques

• Effective presentation, communication and interpersonal skills

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.