The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Payment Service Manager with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities:
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Serve as the primary contact and provide comprehensive end-to-end support to elite advisors, especially top-tier producers, in handling various payment inquiries.
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Assist elite agents by offering guidance on payment procedures and requirements, resolving issues or incomplete items during processing, securing special approvals for legitimate requests, and expediting the processing and closure of all payment-related support tasks.
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Manage escalation cases and deliver client-centric solutions.
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Participate in service improvement initiatives and other ad hoc projects as needed.
Required Qualifications:
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Bachelor's Degree, preferably in a business-related field.
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At least 6 years of experience in the insurance or banking industry.
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Experience in customer service is a plus.
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Decisive, with the ability to work independently and demonstrated capability to prioritize and manage time effectively in a multi-tasking environment.
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Ability to maintain and build relationships with distribution and internal parties.
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Strong communication and presentation skills.
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Fluent in Cantonese, Mandarin, and English.
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High proficiency in reading and writing English and Chinese.
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Strong sense of ownership and attention to detail.
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Customer-oriented service approach.
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Proficient in PC skills, including MS Word, Excel, and PowerPoint.
When you join our team:
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We’ll empower you to learn and grow the career you want.
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We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
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As part of our global team, we’ll support you in shaping the future you want to see.