Deputy Manager, Customer Experience (Retail Banking Business)

Bank of Communications (Hong Kong) Limited
  • Handle customer complaints and feedback in adherence to internal and regulatory requirements
  • Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
  • Degree holder or above or equivalent qualifications at HKQF level 5
  • Minimum 3 years’ experience in complaint handling
  • Sound knowledge of banking products and operations
  • Excellent communication skills with good EQ and problem solving ability

Candidate with more experience will be considered as Manager, Customer Experience

更多工作資料
薪酬 薪金面議
工種
  • 銀行 ‧ 金融服務 - 顧客服務 · 關係管理
  • 銀行 ‧ 金融服務 - 零售銀行服務
  • 銀行 ‧ 金融服務 - 一般 · 其他
僱用形式
  • 全職
教育程度
  • 碩士
  • 學士

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