-
Handle customer complaints and feedback in adherence to internal and regulatory requirements
-
Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience
-
Degree holder or above or equivalent qualifications at HKQF level 5
-
Minimum 3 years’ experience in complaint handling
-
Sound knowledge of banking products and operations
-
Excellent communication skills with good EQ and problem solving ability
Candidate with more experience will be considered as Manager, Customer Experience